2:25:01 AM System System https://chatadengine.dell.com/chatadsengine/adengine/Default.aspx?Queue=bceb94ff-e83d-421f-bff1-6d74b8433345 2:25:16 AM System System You are now being connected to an agent. Thank you for using Dell Chat 2:25:16 AM System System Connected with Anil_221500 2:25:21 AM Agent Anil_221500 Welcome to Dell's Technical Support Chat! My name is Anil. How may I assist you today? 2:25:42 AM Customer bao le could you please 2:26:20 AM Customer bao le check my laptop service tag CL4CRN1 2:26:40 AM Customer bao le MY laptop brandnew of refurbished 2:27:06 AM Agent Anil_221500 Hello Bao. 2:27:06 AM Agent Anil_221500 I will be happy to assist you. 2:27:41 AM Agent Anil_221500 As per the records, you have a Studio 1558 with Windows 7 operating system on it. Am I correct? 2:28:08 AM Customer bao le yes 2:28:21 AM Agent Anil_221500 Thank you for confirming. 2:28:26 AM Agent Anil_221500 I have checked the details and it a brand new system. 2:29:40 AM Customer bao le may i ask more question 2:29:55 AM Agent Anil_221500 Sure, please go ahead. 2:30:30 AM Customer bao le i want to know that laptop made in china Import USA standard? 2:31:22 AM Customer bao le import to USA market? 2:32:31 AM Agent Anil_221500 Please be assured, the system delivered to you meets all the required Us standards. You do not need to worry about that. 2:32:37 AM Agent Anil_221500 Also according to our records, this system is still registered under the retailer's name. 2:32:42 AM Agent Anil_221500 Let me transfer the ownership on your behalf, so that you do not face any issues in availing technical support in future. 2:32:42 AM Agent Anil_221500 May I have owner's complete name, phone number, address and the date of system purchase? 2:34:57 AM Customer bao le i've just bought it from another. So i don't have any infomation. 2:35:27 AM Agent Anil_221500 Okay. 2:35:31 AM Agent Anil_221500 Is there anything else regarding your Dell system that you need help with? 2:35:37 AM Customer bao le thank for your support Anil 2:35:47 AM Agent Anil_221500 You are most welcome. 2:35:47 AM Agent Anil_221500 Are you satisfied with the level of service provided to you on this interaction? 2:36:05 AM Customer bao le ok 2:36:11 AM Customer bao le i'd appriciate that 2:36:22 AM Agent Anil_221500 Thank you for choosing Dell and we appreciate your business. 2:36:22 AM Agent Anil_221500 Bye and have a great time. 2:36:33 AM Customer bao le you too 2:36:42 AM Agent Anil_221500 Thank You. 2:38:37 AM Agent Anil_221500 If there are no further questions, you may disconnect the chat session.
2:25:01 AM System System
ReplyDeletehttps://chatadengine.dell.com/chatadsengine/adengine/Default.aspx?Queue=bceb94ff-e83d-421f-bff1-6d74b8433345
2:25:16 AM System System
You are now being connected to an agent. Thank you for using Dell Chat
2:25:16 AM System System
Connected with Anil_221500
2:25:21 AM Agent Anil_221500
Welcome to Dell's Technical Support Chat! My name is Anil. How may I assist you today?
2:25:42 AM Customer bao le
could you please
2:26:20 AM Customer bao le
check my laptop service tag CL4CRN1
2:26:40 AM Customer bao le
MY laptop brandnew of refurbished
2:27:06 AM Agent Anil_221500
Hello Bao.
2:27:06 AM Agent Anil_221500
I will be happy to assist you.
2:27:41 AM Agent Anil_221500
As per the records, you have a Studio 1558 with Windows 7 operating system on it. Am I correct?
2:28:08 AM Customer bao le
yes
2:28:21 AM Agent Anil_221500
Thank you for confirming.
2:28:26 AM Agent Anil_221500
I have checked the details and it a brand new system.
2:29:40 AM Customer bao le
may i ask more question
2:29:55 AM Agent Anil_221500
Sure, please go ahead.
2:30:30 AM Customer bao le
i want to know that laptop made in china Import USA standard?
2:31:22 AM Customer bao le
import to USA market?
2:32:31 AM Agent Anil_221500
Please be assured, the system delivered to you meets all the required Us standards. You do not need to worry about that.
2:32:37 AM Agent Anil_221500
Also according to our records, this system is still registered under the retailer's name.
2:32:42 AM Agent Anil_221500
Let me transfer the ownership on your behalf, so that you do not face any issues in availing technical support in future.
2:32:42 AM Agent Anil_221500
May I have owner's complete name, phone number, address and the date of system purchase?
2:34:57 AM Customer bao le
i've just bought it from another. So i don't have any infomation.
2:35:27 AM Agent Anil_221500
Okay.
2:35:31 AM Agent Anil_221500
Is there anything else regarding your Dell system that you need help with?
2:35:37 AM Customer bao le
thank for your support Anil
2:35:47 AM Agent Anil_221500
You are most welcome.
2:35:47 AM Agent Anil_221500
Are you satisfied with the level of service provided to you on this interaction?
2:36:05 AM Customer bao le
ok
2:36:11 AM Customer bao le
i'd appriciate that
2:36:22 AM Agent Anil_221500
Thank you for choosing Dell and we appreciate your business.
2:36:22 AM Agent Anil_221500
Bye and have a great time.
2:36:33 AM Customer bao le
you too
2:36:42 AM Agent Anil_221500
Thank You.
2:38:37 AM Agent Anil_221500
If there are no further questions, you may disconnect the chat session.
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